Cancellation Policy

Our Commitment

You can cancel your subscription at any time. While you will be charged for the current month, you will continue to have full access to our services until the end of that billing cycle.

No Minimum Term

There is no minimum contract period. You may cancel after your first month or at any time thereafter. We do not charge cancellation fees.

No Refunds

Subscription fees are charged in advance for each billing period. Because you retain full access to the platform until the end of the period you have paid for, we do not issue pro-rata or partial refunds on cancellation. The current month is non-refundable.

How to Cancel

Log in to your dashboard and visit the Cancel Subscription page. Complete the short exit survey (optional but appreciated) and your subscription will not renew at the next billing date.

You may also cancel by emailing [email protected] from the address associated with your account.

What Happens to Your Data

After cancellation, your account data is retained for 30 days in case you wish to reactivate. After 30 days, personal data is deleted in accordance with our Data Retention Policy. Scan and feedback records associated with your account may be anonymised rather than deleted.

Physical Products

Cancelling your subscription does not affect any physical products you have purchased. NFC cards and QR plaques continue to function indefinitely. The review funnel associated with your assets will remain active until the end of your billing period; after that, it may redirect to a default page.

Questions

Contact us at [email protected]